Why we exist
Most of the manual work in a small business is not the work itself. It is the handoff between systems: retyping an order that arrived by email, turning a phone call into a record, chasing an invoice that a person already knows is late.
Software vendors solve this by asking you to move onto their platform. That means a migration, a retraining, and a year of paying for two systems. For a business with ten or fifty people, the cure costs more than the disease.
So we took the other route. Keep the systems. Put an agent in the gap.